Customer-centricity and service
Effective Sales Teams - Professional Training
Audience
Organic teams of 2-6 participants (team leader optional, but recommended)
Description
Team coaching involves a single coach working with a team to enhance their collective skills and performance, guiding them from one point to another. Unlike individual coaching, this approach focuses on the dynamics, collaboration, and synergy within the team, aiming to improve overall effectiveness and/or solve a challenge the team is facing.
What's Included
5 X hour sessions
Skill sets
Customer-first culture
Transform your team into customer-centric champions, cultivating a culture where every employee puts the customer at the center of everything they do
Skills
*A team coaching program focuses on 3 skills
Crafting a customer vision
Listening to your customers (spoken and unspoken needs)
Customer-first mindset and practices
Identifying key stakeholders
Mapping out the customer journey
Embedding customer obsession into team processes
Routinely analyze and share customer data
Understanding your customer's point of view (POV)
Customer-focused problem solving
Empower your team to deliver exceptional services through innovation and design thinking best practices.
Skills
*A team coaching program focuses on 3 skills
Reframing challenges
Understanding customer needs
Opportunity mapping
Ideation
Creative thinking
Building experiments and MVPs
Testing and iterating
Measuring success
Service excellence
Elevate your team's ability to enhance customer satisfaction, fostering clarity and alignment across stakeholder interactions.
Skills
*A team coaching program focuses on 3 skills
Dealing with objections
How to say "no" to customers
How identify and relieve customer frustration
Building SLAs
Providing 'A ha' moments
Initiating high-value touchpoints
Ensuring clarity and alignment
Managing key stakeholders
Identifying key players
Building trusting relationships
Communication best practices